USER OPTIONS
| FEATURE | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
|
Hunt Group |
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ACD Group |
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Customizable Call Distribution |
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Paging Group |
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Auto Attendant |
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Internal 911 Call Notifications |
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Voice Mail |
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Voice Mail Escalations |
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Voice Mail to Email |
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Voice Mail Transcription |
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Call Forwarding |
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Personal Call Handling Rules |
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Call Queue |
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Music on Hold |
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Queue Announcements – 64 sources |
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|
Zultys MX Mobile for iPhone/Android |
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Basic Reporting – Scheduled |
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Conferencing – 3 Party |
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Instant Messaging |
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Invite Outside Contacts to IM |
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Presence with Custom Note Field |
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MXconference |
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Call Recording |
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MXreport Call Detail Records |
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|
MXreport – Contact Center Edition |
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SMS Messaging |
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Outbound Dialer |
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|
Zultys Advanced Communicator |
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Binding – Work from anywhere |
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Native Softphone |
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Call Attached Data |
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FAX |
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Screensharing |
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Invite External Contacts to Group Chats |
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File Sharing |
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Webchat |
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Outlook Integration |
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Video |
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Contact Center Agent Functionality |
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Contact Center Supervisor Functionality |
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|
Customizable Wallboard |